Hyatt did a superb job prior to our arrival, sending a series of welcoming emails asking if we needed anything special for our stay. We asked for extra pillows and a kettle and sure enough both were on hand when we entered our suite. In fact, the Hyatt had provided a basket with tea cups, fresh milk and cream and an assortment of tea. Well done!

We had a corner suite on the 17th floor that faced southeast and I would have to admit this room has the finest view of Toronto of any room we’ve ever stayed at in the City. The rooms and interiors in the South Tower do need some updating and modernising however. In particular:
– our room had two older CRT televisions; a hotel of this stature should be on the slimline LCD tv bandwagon in all rooms;
– linens, which are apparently Italian Rivolta, seemed hard and rough (as though they’d been starched);
– the in-room safe should be discretely hidden either in a closet or bureau and needs updating;
– the rooms are challenged – even on the 17th floor – by the rattle of the TTC; and,
– the decor, while granted not our style, is dated, a bit tired and needs some refreshing.

That said, the comfort of the Hyatt bed was wonderful; the fresh orchid flowers in the bedroom a welcoming touch; and the full-sized Davies Gate amenities in both the en suite and guest bathroom a surprise in this day of tiny bottled shampoos, etc.